Madison, WI — January 31, 2017 — Esker, Inc., a worldwide leader in document process automation solutions and pioneer in cloud computing, today announced it is expanding its partnership with Fireproof Records Centers, an Ohio-based document imaging and management company, to automate the company’s manual billing and collections process with TermSync’s accounts receivable (AR) management solution.
Prior to implementing TermSync, the billing and collections process for Fireproof’s 1,700+ accounts was handled manually by two people. With the number of accounts rising by 15-20 every month, the company’s two-member AR team was stretched thin, and hiring another staff member to help manage growing invoice volumes seemed inevitable. Fortuitously, Fireproof’s partnership with Esker was how the company got introduced to TermSync. Originally planning to promote the platform as an option for its customers, Fireproof quickly realized the potential benefits that TermSync could have on its own AR operations.
Today, Fireproof utilizes TermSync’s AR automation solution to automate its billing and collections process with tools like automated payment reminder emails, online payment options, and customizable dashboards containing important metrics on account and employee activity. Operating similarly to a customer relationship management (CRM) solution, TermSync enhances customer relationships with its interactive tools and capabilities.