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Using AR Automation to Empower Your Collections Team — Not Replace It

AR Automation

It was recently reported that the U.S. still runs its nuclear program using 8-inch floppy disks. You read that correctly. We’re using floppy disks … in 2016 … to manage the most dangerous weapons in the world.

As shocking as that news was, it should come as no surprise that individuals and institutions still rely on outdated and even obsolete technologies despite the fact that we’re already one-sixth of the way through the 21st century. We don’t like change.

Look at the business world: Accounts receivable (AR) is a prime example. (Ok, so keeping company cash flow positive isn’t nuclear-launch-code-important, but important nonetheless.) Despite often being the largest or second largest asset on a company’s balance sheet, the internal processes of many AR teams remain stuck in the past, particularly the component of collections management. Read more

Combating Costs Within the Supply Chain

Companies involved in the production, movement or sale of physical goods all must deal with organizing their increasingly complex and global supply chain. Although it is not a fun part of the operation, it is a necessary evil to get the products to market around the world. Understanding so, companies seek to lower the costs, reduce the time and improve the quality of shipping. By doing so, they can improve margins, reduce hassles and improve net profits. Specifically, there are a few ways to secure lower costs in supply chain management that are often overlooked.

One of the most common costs are order entry errors.

Workers that manually place the wrong orders can cost their firms thousands or even millions of dollars. These simple errors frequently occur and have a huge impact on the financial performance of the firm. They cause massive delays and increased costs. Read more

Sneak Peek: B2B Order Management Best Practices from New Forrester Research

Profitability, customer satisfaction and increased speed-to-market. These are the key drivers of digital transformation in B2B organizations according to a recent study by Forrester Research, Inc.

In their newly released report, titled Best Practices: Uncover The Full Potential Of B2B Order Management, Forrester takes a look into an emerging business technology category — B2B order management.

Here’s a quick recap of the most powerful points in the report. Read more

Enotria&Coe Gains Significant Cost and Time Savings with Automated Order Processing

Madison, WI — June 14, 2016 —Esker announced today it has been selected by premium wine distributor, Enotria&Coe, to improve the speed and efficiency of its sales order management process through the use of Esker’s Order Processing automation solution. Read more

Transform Your Marketing Game in 6 Easy Steps

Your company could be a highly established brand with an insane amount of recognition, or your local business might just be starting to climb the ladder as a leading expert in your trade. Regardless, one thing is for sure, a strong marketing strategy is the key to success. It’s something you have to work at consistently and constantly be on the lookout for new ways to spruce it up, keeping ideas fresh and tactics effective, but more importantly, it has to make people say, “I’m going to side with this guy, not the competition.” So what are some of the best ways to go about changing your dull marketing strategy into a victorious one? Transform your marketing game with these easy steps!

1.) Build a modern sales marketing team.

Why leave all the work to one person when you can divide multiple roles to different employees to achieve more in less time? Know of someone with impressive experience in search engine optimization? Let them manage it! Have a someone cover data-based analytics and operations. Establish a talented content writer, a webmaster, and a leader to hold it all together and you’ve got yourself grade-A team! Read more

Supporting Your Business Processes with SAP Certification

SAP®, or ‘Systems Applications and Products’, was founded in 1972 and has risen to become the fourth largest software company in the world.

In fact, 63% of worldwide financial transactions are processed through SAP software at one point or another.

Why so popular? SAP is a leader when it comes to integrated ERP software, providing industry-specific add-on solutions for accounting, logistics, human resources, technology, and more. Today, 80% of Fortune 500 companies use at least one SAP application.

The Lowdown on SAP Certification

With a plethora of SAP development modules, it is becoming increasingly important for companies and staff careers to gain SAP certification.

For staff, demand for SAP expertise improves job prospects on a global scale. For businesses, SAP certification of additional modules is ever-important to the platform’s functional performance and efficiency. Read more

Exposing the Top 4 Myths of AP Automation

AP Automation Myths

As more companies seek to optimize their accounts payable (AP) department, interest in automation grows steadily. But with that interest comes doubt.

In fact, I remember talking to a customer about when they first stumbled upon our solution offering. She said, and I quote, “We honestly didn’t think it was real at first. We thought it was too good to be true.” No joke, those were her words. Read more

How to Sell Your C-Suite on Order Processing Automation

Our very own Chief Operating Officer, Steve Smith, was asked to provide his expertise on the topic of selling order process automation to a corporation’s most important senior executives.

Steve suggests before you dive in to building your business case, take some time to build a strong foundation for a persuasive argument – profitability and the bottom line, new levels of visibility and analytics, easy the burden on IT are a few.

Read the full article here

Using Dashboards to Measure and Reward CSR Talent

Business dashboards gives a quick and visually dense overview of your company’s key performance indicators. A well-designed dashboard should take into consideration those who need to see the data and how that data needs to be displayed. The major benefit of business dashboards is that they increase productivity: what’s clearly measured can then be refined and improved. Data dashboards can also help managers see problems as they arise, allowing them to react to problems before they start to snowball.

Dashboards Designed to Measure Customer Service Representative Talent

Each organization’s business dashboard will reflect the key performance indicators that are most important to their day to day operations. Businesses who want to chart their customer service response will use a dashboard that is similar to what many human resources departments use. The key indicators for a Customer Service Representative (CSR) dashboard could include when an employee was hired, their average call length and their close rate for successfully resolving customer issues. For a CSR dashboard to have the biggest impact, try implementing a few of the following principles into your CSR dashboard design. Read more

5 Reasons Why You Gotta Get a Customer Portal

I remember when I was young and companies were just beginning to step up their customer service game by having employees greet people upon entering the store. At first, it was a little strange — not many people enjoy having employees hovering around them. But now, it has become a standard for businesses.

Always there, always on customer service. It’s what customers have grown to expect. How can you give that to them? By implementing a self-service customer portal.Customer Portal Read more