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You’re Trying to Manage What With Your Email System?

automated business process

3,352

That’s how many messages currently reside in my inbox at the start of this blog. I am not ashamed nor proud of this stat, but it’s a fact. I’m envious of those that can manage their mailbox like it’s a task or to-do list but, as much as I’ve tried, this simply hasn’t worked for me for a variety of reasons. And I know I’m not alone in this.

Many strategies have evolved over the years for me to efficiently find and manage my inbox. Key word in that last sentence…evolved.

New technology is great, but as it becomes more established in our everyday lives, both personally and professionally, it can morph into a solution it was never intended to address.

Email is not a workflow tool, business automation or document repository.

Organizations have come to me to optimize a variety of business processes that currently reside in their email system…sales order management, help desk tickets, master data requests, invoice approval, customer issue resolution — the list goes on and on.

Regardless of the process, where’s the visibility? Who has it, when did they receive it, what is the status, where does it need to go to next, how long did it take and why isn’t it completed?

No matter what industry you are in or department you report to you probably have encountered something similar.

As more and more emails are received, the potential for information being lost, misplaced, accidentally deleted, or unintentionally ignored increases.

This post is not a magic pill that is going to solve your overwhelming inbox. It is simply a statement that there are many great tools developed to help streamline business processes such as:

  • Accounts Payable Automation
    Allows businesses to eliminate the manual pains of traditional AP invoice processing thanks to intelligent capture, touchless processing and electronic workflow capabilities. The end result? A simpler, more efficient way to manage cash flow and generate new revenue.
  • Order Processing Automation
    Automation with workflow tools, customizable dashboards and self-service portals allowing customer service leaders to bring accuracy and security to every order processed and can eliminate backlogs from one day to the next.
  • Accounts Receivable Automation
    Completely automates the sending and archiving of invoices according to customer preferences and regardless of media type – postal mail, fax, email, EDI and publication on a web portal.

Now, it’s just a matter of doing your research to find the right automation tool for what you are trying to manage that best suits your organization’s requirements.

3,361…time to get back my email.

Mark Andersen

With over 20+ years of consulting into complex business environments, organizations look to Mark to help streamline and automate their processes revolving around Order-to-Cash and Procure-to-Pay to achieve the desired outcomes. Best results are frequently realized using a collaborative team approach between the organizations various stakeholders and departments involved as well as the skilled members within the Esker team.

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