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In a 2024 Gartner study, two-thirds of respondents indicated that customers are hesitant about AI being used in customer service operations. This presents a quagmire for businesses, as they increasingly look to AI to trim costs, obtain insights about business processes and stay up-to date with...
Logos aren’t meant to last forever. The average lifespan of a logo is 10 to 15 years, and ours — excluding a color change — had remained unchanged since 2007. Over time, while our graphic style evolved, the logo stayed the same, creating inconsistencies in our brand identity. It was time for a...
The rise in B2B customer payment portals has opened the door to many efficiencies for businesses and consumers alike — but it hasn’t come without its share of unwanted consequences for Accounts Receivable (AR) teams and their customers. In a recent Esker on Air podcast episode, Dan Reeve, Esker’s...
Technology isn’t the destination — it’s part of the journey — one that modern executives must navigate with a clear focus on aligning innovation with strategic objectives. The journey of business transformation is about more than embracing the newest technologies and cutting-edge solutions; it’s...
As the process for identifying, tracking and resolving financial discrepancies in customer payments, deductions management is a vital component of accounts receivable. After all, what business doesn’t want to make sure they’re getting paid the full amount they’re due? Yet many organizations treat...
To the surprise of absolutely no one, accounts payable (AP) is ranked as the most laborious, tedious, paper-heavy function in finance — even more so than accounts receivable (AR), tax reporting or payroll.1 Yikes. Thankfully, AP doesn’t have to be such a drag anymore thanks to AI-driven AP...
With the coldest and darkest days of 2024-25 still ahead of us, having something to look forward to is imperative for staying centered and in high spirits. Knowing that April is right around the corner is that source of hope and optimism for many people. But this April, there’s more to be excited...
If you have a long driveway full of snow you need to clear, would you rather use a shovel or a large snow blower? I’m guessing you’d opt for the snow blower. Because why do something manually when there’s a tool that does it better and faster? Through the use of eSourcing, there’s now a better way...
In a recent Esker webinar titled "AP & AR Automation Trends: Strategic Insights for Finance Leaders," Forrester analyst Meng Lei, along with Esker Product Managers Catherine Dupuy-Holdich and Maud Berger, explored key trends shaping the future of Accounts Payable and Accounts Receivable...
When a business sells goods or services on credit, it generates an invoice. Until it’s paid by the customer, this invoice is considered accounts receivable (AR) — money the business expects to collect in the future. The central role of AR departments has always been to convert these theoretical...
In today’s competitive world, businesses are constantly seeking new ways to grow faster and smarter. One powerful solution? Building a strong partner program. By creating a network of strategic partners, companies can tap into new revenue streams, offer more services and deliver projects more...
Contract renewals are like brakes — they may not be sexy, but boy, are they important. And just like brakes slow down your car, contract renewal time is a chance to sit down and reexamine your supplier contracts to determine if they’re still meeting your needs. In a nutshell, contract renewal...
Two years after Esker acquired the Market Dojo eSourcing platform, the partnership continues to bring efficiency, cost savings and innovation to the procurement space. But what can you expect going forward — and how can you bring the benefits of automated sourcing and procurement to your...
As we enter Q4 2024, the transformative shift in B2B customer service is in high gear. Long gone are the days when the concerns of customers were solely about quality, price and delivery. Today, the emphasis is all about the “experience” with the expectation that their B2B journey mirrors the...
In the fast-paced world of B2B commerce, maintaining operational efficiency and quality customer service can significantly impact a company's bottom line. In order to identify bottlenecks and make more proactive, data-driven decisions to enhance customer satisfaction and operational agility, it’s...
Recently, a customer asked me what steps they could take while waiting to launch an automation project. This question prompted me to reflect on various challenges that clients have encountered and how they addressed these obstacles while preparing to implement accounts payable (AP) automation. The...
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