Madison, WI — September 27, 2017 — Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, today announced it is working with Xylem Water Solutions in Spain, a leading water technology company, to automate its accounts receivable (AR) process. Esker’s cloud-based Accounts Receivable solution has enabled Xylem to automate both paper and e-invoice delivery, increase customer e-invoicing adoption rates and reduce costs by 60 percent.
Prior to implementing Esker, Xylem was sending 18,000 customer invoices annually — 70 percent via postal mail and 30 percent electronically. The AR team was spending an average of two-and-a-half minutes to send one invoice. With more than 1,500 monthly invoices to send, the team was spending too much time on error-prone manual handling.
With Esker, Xylem is able to deliver e-invoices to customers who wish to receive them electronically. This has increased significantly since implementing Esker — up to two-thirds of all customers now receive e-invoices. Xylem automatically delivers them by email with either a PDF attachment or a link to a web portal. E-signatures and time stamps are applied to ensure regulatory compliance in more than 50 countries. Esker’s portal allows Xylem and its customers to securely access and review their respective invoices, and customers can select their invoice delivery preferences (e.g., postal mail, electronically, etc.). For the remaining one-third of customers who prefer to continue to receive paper invoices, Xylem sends those invoices to Esker’s mail production facilities where they are printed, folded, stuffed, stamped, handed off to the postal service and archived electronically.