Meet Susan – She’s a customer experience optimizer in the Life Sciences industry.

Susan was able to spot highly-educated customer service representatives (CSRs) spending over 30% of their time manually entering orders and she knew something had to change. She wanted them to focus on value-added tasks like:

  • Quickly resolving customer issues
  • Meeting and exceeding customer SLAs
  • Accurately managing resources

See how Susan ditched hand-keyed order data and achieved astounding results with automated sales order processing!

Chris Wadley

As a Business Development Manager for Esker combined with B2B experience in the finance and accounts receivable sector, Chris brings a unique perspective that is conducive to helping organizations improve processes. His professional aspirations include helping organizations realize sheer improvement and ROI. When Chris finds time to turn his brain off, you might find him riding his bike or casting a fly-rod.

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