MIDDLETON, Wis. — January 31, 2018 — Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, today announced it has signed an agreement with Novatech Group, a leading Quebec manufacturer of doorglass, patio doors, steel doors, retractable screens and insulated glass, to automate its order management and accounts payable (AP) processes.
Esker’s Order Processing and Accounts Payable automation solutions will integrate with Novatech’s Oracle® E-Business Suite ERP system. Once implementation is complete, Novatech estimates it will be automating 11,500 total documents (sales orders and supplier invoices) each month through Esker.
ORDER MANAGEMENT PROJECT
Novatech receives approximately 7,000 sales orders each month from customers, mostly via fax and email. Previously, the company’s process for managing these orders was heavily reliant on its team of Customer Service Representatives (CSRs) performing manual tasks. Received orders would have to be printed or collected (depending on arrival method), then hand-entered into Oracle and scanned for archiving purposes. This led to a lot of wasted time and energy, along with an increase in order backlogs and entry errors — issues that were only amplified during seasonal peaks.