Aiming to modernize how its worldwide locations processed customer invoices, eliminate excess printing and postage costs, and offer email functionality to its customers, this leading media provider found the reliability and results it was looking for with the Esker Accounts Receivable solution.
As one of the most influential and successful providers of media worldwide, the company sends out approximately 550,000 invoices to locations throughout North America, Europe, Australia and Asia. Finding a more cost-effective method for processing these customer invoices was a primary goal in order to modernize business processes and improve overall customer satisfaction.
High cost, low efficiency
Prior to Esker, invoice batches sent from Canada and the U.S. by the company were printed, packed and mailed via another vendor’s solution; however, since the solution did not operate worldwide, the rest of the company’s global locations were folding, printing, stamping and mailing invoices the old fashioned way — by hand.
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