Manual Process Makeover: Inbound Document Automation Edition

process-makeoverSo, it’s possible I have a bit of an HGTV obsession. Fixer Upper, Property Brothers, Love It or List It … I can’t get enough. I love the transformations that take place and the happily every afters that (usually) happen at the end. These do-it-yourselfers take what once seemed like a hopeless money pit and transform it into a beautiful, and profitable, investment.

Such transformations are all about increasing value and improving day-to-day life … much like inbound document automation. I know it may seem like a stretch to make that connection, but many companies who currently utilize manual methods are feeling the effects of their dilapidated process. Much like a leaky roof, manual document processing can have a truly destructive impact on business. Left unchecked, the cumulative wear-and-tear of manual methods can not only leave you behind in the times, but behind your competition.

Side Note: Wondering what I mean by “inbound documents?” I’m talking about orders, invoices, claims, prescriptions, lab reports, admission documents, referrals, radiology reports, confirmations, proposals, contracts, purchase requisitions and quotes … you get the idea.

Why Manual Processes Need a Makeover

Many incoming documents are received by fax, email or in paper format, which makes processing difficult. Each manual touch point in an inbound document process can be adverse to a company’s bottom line and overall efficiency. Some of the most time consuming manual tasks include:

  • Printing documents
  • Manual data entry
  • Verification and validation
  • Resolving exceptions
  • Collecting, sorting and routing
  • Document retrieval and tracking

The Road to Inbound Document Automation Renovation

The focus on optimizing inbound document processing makes sense. It is directly tied to profitability, and manual methods aren’t cutting it anymore — too expensive, too inefficient and too much value lost. The ideal solution would be to utilize an inbound document automation tool that could capture incoming documents, put the information through a workflow for validation, and automatically route documents to the appropriate location in order to extract the most value without forcing change on the sender.

Some of the benefits of inbound document automation:

  • Freeing your business from slow and costly paper-based workflow
  • Increasing data entry accuracy by eliminating manual data entry
  • Improving process efficiency based on KPIs, which become easier to measure
  • Simplifying document search and retrieval with electronic archiving
  • Support and enhance regulatory compliance in a cost-effective manner

With an inbound document automation solution, virtually every aspect of inbound document processing sees improvement. Now that sounds like happily-ever-after to me!

Check out the SlideShare below to learn more about renovating your current processes with an inbound document automation solution!

Nikki Tracy

As Senior Creative Manager, Nikki oversees Esker's creative team which generates all of Esker's content and resources.

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