[Slideshare] Improving Customer Experience Through Automated Order Processing

Did you know a customer is 4 times more likely to defect to a competitor if the problem is service-related than price- or product-related?
Customers want to be able to send their orders through whatever channel suits them best: fax, email, paper, online, phone and so forth. A truly advanced digital solution should enhance the customer experience, not disrupt it. But how can you manage this efficiently? Through automated order processing: process orders with complete accuracy, efficiency, and visibility.

Steve Smith

Steve manages the entire North American, South American, and Latin American operations for Esker, and is a member of our Board of Directors.

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