MIDDLETON, Wis. — June 15, 2017 — Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, today announced it was selected by Frit Ravich, a Spanish company that specializes in the production of snacks for the hotel and food industry, to automate its sales order process. Esker’s order processing automation solution has enabled Frit Ravich to process orders faster and optimize its customer service.
Frit Ravich receives more than 130,000 monthly orders, 88 percent of which come directly from its sales force and 12 percent from its customers. Order processing was very time-consuming and error-prone due to high volumes, multiple reception formats and complex documents (e.g., references, units of measure, addresses, etc.). Eight of Frit Ravich’s 16 customer service representatives (CSRs) had to manually correct data before inputting the order into its SAP® system. Each order required an average of two manual changes, resulting in an average of three minutes before system integration.