How to Get Your Customers to Give up Paper
May 2, 2012 Leave a comment
Report after report, survey after survey, and white paper after white paper tout e-invoicing’s benefits: accelerated cash flow, reduced days sales outstanding, increased productivity, elimination of human error, as well as the appeal of “going green.”
But, research shows AR is still a largely paper-based function. The TARN Benchmarking Billing Practices survey found that paper was the most common invoice delivery format. One fifth of the respondents issue all invoices on paper; one fourth send some percentage of invoices via traditional EDI; and only two percent send all invoices via EDI.
The Accounts Payable Networks’ Key AP Benchmarks survey shows that the amount of paper invoices received varies by industry and company size. The percentage of paper invoices sent to respondents’ AP departments ranged from a median of 30 percent in retail trade to 95 percent in educational services and public administration (government).
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