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Posts by Yves Cayouette

Order Processing Automation–The Best Kept Secret of The North Pole

When your business needs to process over 1.8 billion customer orders within a 2-month period, and they all need to be delivered on the same day, you definitely need to be organized and efficient. For over two centuries now, the North Pole Workshop Inc has been manufacturing and distributing customized gifts all over the world. The corporation prides itself in being able to tailor every single product to the specifications of each customer.

“That capability makes us unique in the marketplace,” says Mr. Kris Kringle, CEO of North Pole Workshop Inc. “All of our employees share a common goal, which is customer satisfaction through unlimited creativity and customization capabilities.”

 


Before Automation: A Messy Order Management System

Up until recently, it was very difficult to keep up that high standard of customer satisfaction and customization at the Workshop since all of their customer orders were coming in via postal mail. Their Customer Center was always full of paper and lost orders were not uncommon. A lot of time at the workshop had to be spent chasing paper. With a messy paper process, that meant that they had to maintain a gigantic filing room in order to archive all of the past years’ paper orders. Read more

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The Best Kept Secret of The North Pole

Learn more about Yves Cayouette.
 

When your business needs to process over 1.8 billion customer orders within a 2-month period and they all need to be delivered on the same day, you definitely need to be organized and efficient. For over two centuries now, the North Pole Workshop Inc has been manufacturing and distributing customized gifts all over the world. The corporation prides itself in being able to tailor every single product to the specifications of each customer.

“That capability makes us unique in the marketplace,” says Mr. Kris Kringle, CEO of North Pole Workshop Inc. “All of our employees share a common goal, which is customer satisfaction through unlimited creativity and customization capabilities.”

Before Automation: A Messy Paper Process

Up until recently, it was very difficult to keep up that high standard of customer satisfaction and customization at the Workshop since all of their orders were coming in via regular mail. Their Customer Center was always full of paper and lost orders were not uncommon. A lot of time at the workshop had to be spent chasing paper. With a messy paper process, that meant that they had to maintain a gigantic filing room in order to archive all of the past years’ paper orders. Read more

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