MIDDLETON, Wis. — August 29, 2017 — Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, today announced it is working with Amerock® Hardware, a supplier of decorative and functional hardware solutions, to automate its order management operations with Esker’s cloud-based Order Processing automation solution.
Of the roughly 15,000 customer orders Amerock receives each month, about 6,000 were previously non-automated and required manual intervention. With staff spending 70-75 percent of their day on data entry, the company sought to drive revenue and greater efficiency through an automation solution. Esker’s Order Processing solution was chosen for its ability to help Amerock segment its customer base, improve processing speed, engage in proactive customer service and reduce errors.
Today, 66 percent of Amerock’s non-automated orders are processed through Esker. This has allowed the company to shift its customer service department from a transactional role to a relational one. Processing via Esker has also brought the company greater peace of mind with the ability to track documents at every step of the workflow.