Kärcher Selects Esker to Automate Sales Order Processing and Standardize Customer Service
January 24, 2012 Leave a comment
Madison, WI – January 24, 2012 – Esker, a foremost authority in document process automation solutions, today announced the signing of a contract with Kärcher North America — a global leader in the production of consumer, commercial, and industrial cleaning equipment — to centralize customer service functionalities and automate fax processes with a single, cloud-based solution.
Of the 450 sales orders received daily — across all of Kärcher’s 12 distinguished product brands and seven North American locations — nearly 90 percent of them come in via fax. Since each fax is manually processed, and all Kärcher brands have independent customer service organizations, the visibility, efficiency and confidence in their paper-based method was low. In an effort to improve processes, optimize staff and simplify the customer service landscape, Kärcher sought a hosted solution that could easily integrate with their current SAP® system.
Read the full Press Release here.